Current Vacancies

We are fortunate to still be enjoying a period of global growth as more and more factories are recognising the benefits factory automation can bring.  Additionally, our acquisition by JBT Corporation has opened up new markets leading to a strong uptake in interest in our solutions, with substantial orders being taken not only in the UK, but also by our subsidiaries in Chicago and Melbourne.

We are now looking to recruit one Systems Support Engineer to join our UK team.

For a full job specification, please email [email protected]

Systems Support Engineer

To support our growth, we require a new member to join our helpdesk team. The day-to-day duties will be varied but with a strong emphasis on providing first class professional support to our customers end users, partners and internal AutoCoding Systems engineers. Tasks include diagnosing problems, reviewing technical symptoms, and gathering data and facts.

Understanding of the support issue is important and requires a mix of skills including customer liaison, remote diagnosis and at times third party liaison to reach a successful support resolution and outcome.

Summary of Role

  • Providing daily customer support via the telephone and remote access, liaising with the customer’s IT/IS departments
  • Installation of AutoCoding System server software in a customer environment
  • Supporting the installation, set-up, configuration and commissioning of the connected devices to specification
  • Establishing the network communications on all line devices and associated systems and carrying out system tests as part of the commissioning process
  • Identifying and escalating issues to relevant departments when necessary
  • Supporting our engineering team remotely with expertise in the latest software releases
  • Conducting customer training at our training centre or on-site as required
  • As a support service we provide 24/7 support globally – we are looking to implement a structured shift pattern of 6am-2pm & 2pm-10pm.

You will have:

  • Experience working in a client-facing role supporting IT projects or systems – this could be a 1st line support role
  • Experience of some full cycle software implementation
  • End user interaction where you have guided users on how to use a system
  • Excellent communication, interpersonal and client-facing skills
  • Possess understanding of TCP/IP networks (including features such as Firewalls, IIS, and FTP)
  • You will be flexible and willing to travel around 10% of the time to customer sites. While this is primarily UK based there are occasions where overseas travel is required. (Notice will be provided)
  • Preparedness to be on an out of hours on-call rota, in which you will be rewarded in supporting out-of-hours support
  • Full UK passport and UK driving license.

Desirable, but not essential:

  • Understanding of Microsoft SQL Server
  • Exposure to scripting languages such as XML, XSLT, ASP
  • Knowledge of other Microsoft SQL tools including SSRS, SSAS, SSIS
  • Experience of working within a business that links software to industrial devices
  • Ability to converse in a foreign language.

For further information about this role, please email [email protected]

Our objective is to provide high quality automation solutions across packaging line operations for a broad range of industries, including food and beverage. To deliver against our customers’ expectations we need innovative, committed people who are capable of working alone, but just as comfortable working as part of a larger team.

Mike Hughes

Managing Director

See what it's like working at AutoCoding Systems